What Are My Payment Options? How do I Obtain Standing Rush Gear?
Currently, secure payments online can be made via Visa, MasterCard, American Express, Discover, and PayPal. Standing Rush does NOT have a physical retail store. Payments by cash and check can be made when purchasing through over-the-counter sales at speaking engagements and other public venues.
What If an Item Isn’t Available in My Desired Size, Color, or Design?
As with about everything at Standing Rush, the “Marsh Market” is a grassroots endeavor. We will do our best to expand our product offering as we better understand customer demand. If you have a suggestion for a product not yet available through our website, please take a moment and offer your idea via the Contact page. These comments are very much appreciated.
How Do I Know Online Ordering is Secure?
Our website is built with full SSL secure payment support. Therefore, your customer information is protected with 256-bit SSL encryption on every transaction. In addition, our check-out portal (driven by Wix.com) only works with payment gateways that offer the highest level of protection. Bottom line: shop with confidence!
How Long Will It Take to Receive My Order?
To keep things simple, all standard shipping is completely FREE. Items will be efficiently packaged and shipped via USPS. We will do our best to get your order moving your direction within two business days of receipt. Transit time typically takes 3-5 business days, depending on the specific destination and time of year (sorry, we can't make any promises with free shipping around the holidays).
Is Faster Shipping Possible?
If you just can’t wait to show off your Standing Rush pride, contact us and we’ll do the best we can do to accommodate your timeline. Please understand that expedited shipping, when feasible, will require additional charges. We hope to be able to make other shipping alternatives an option at checkout in the near future. Because of the timing of our product launch, we just can't commit to having any order for Christmas delivered by the holiday. Thanks in advance for the understanding!
What’s the Deal with Sales Tax?
If you are purchasing online from within Ohio, you will be charged at 5.75%, the current statewide sales tax rate, on your entire order. If you are purchasing from outside of Ohio, you will be responsible to report just as you would any other out-of-state online sales transaction.
Are Returns & Refunds Available?
In the unlikely event that you didn’t get what you expected, we will accept returns in exchange for shop merchandise of equal value. Returned items must be received by Standing Rush within 30 days of original purchase and must be in unused/resaleable condition. The customer is responsible for return shipping, and we ask that notice be provided of an anticipated return via the Contact page.